I need to make a complaint about my caseworker over my snap EBT

A) I understand you’re frustrated with your caseworker regarding your SNAP EBT benefits. Here are a couple of ways to address the situation:

1. Speak to the Caseworker’s Supervisor: This is often the first step. Contact your local SNAP office and request to speak with the supervisor of your caseworker. Explain the situation calmly and professionally, focusing on specific details about what you believe is wrong.
2. File a Formal Complaint: If speaking with the supervisor doesn’t resolve the issue, you can file a formal complaint. Each SNAP office has a procedure for handling complaints. You can usually find information on how to file a complaint on their website or by calling them directly.

Here are some resources that can help you with the complaint process:

• National Consumer Law Center – How Do I File a SNAP Complaint? https://policies.ncdhhs.gov/wp-content/uploads/dss-8240.pdf This website outlines the steps involved in filing a SNAP complaint.
• Ask USDA – What can I do if I am having problems with my SNAP caseworker or the local office? https://www.fns.usda.gov/snap/covid-19/denial-certain-state-requests This website provides information on your rights as a SNAP recipient and how to address problems with your caseworker.

Here’s some additional information that might be helpful when filing your complaint:

• Dates of any interactions you had with your caseworker
• Names of anyone involved (if applicable)
• Specific details about the issue (e.g., what the caseworker said or did, how it impacted your benefits)
• Any documents you have related to the issue (e.g., caseworker notes, application documents)

By following these steps, you can take action to address your concerns with your SNAP EBT benefits.