My new EBT card will not let me put a pin number in how do I fix it
February 20, 2023
A) If your new EBT card is not allowing you to set a PIN number, it is likely because you have not yet activated the card. You can activate your EBT card by calling the toll-free customer service telephone number printed on the back of your card. Once the card is activated, you should be able to set a PIN number. If you continue to have difficulties, you can also contact your state’s Department of Human Services for assistance.
If you are having trouble setting a PIN for your EBT card, there are a few things you can try to fix the issue:
- Check the activation status of your EBT card. Before you can set a PIN, you need to make sure your card is activated. Follow the instructions that came with your card to activate it.
- Make sure you are using the correct phone number to activate the card. The phone number to activate your EBT card can be found on the back of the card or in the information packet that came with it.
- Try setting the PIN from a different phone. Sometimes, certain phones or phone services may not be compatible with the EBT card system. If you are having trouble setting a PIN from your phone, try using a different phone or contacting your phone service provider to ensure compatibility.
- Contact customer service. If you have tried the above steps and are still unable to set a PIN, contact the customer service number on the back of your EBT card or check the information packet that came with the card for additional assistance. They may be able to assist you with setting a PIN or replace the card if necessary.
2 Comments
It’s very frustrating when you can’t get through to customer service, especially for something as important as your EBT benefits. Here’s why the number might not be working and what you can do:
Why the number might not be working:
High Call Volume: EBT customer service lines often experience extremely high call volumes, especially during certain times of the month (like when benefits are disbursed). This can lead to calls not going through or long wait times.
Technical Issues: There could be a temporary technical issue with the phone system, either on their end or with the phone carrier.
State-Specific Numbers: While 800-997-7777 is listed as the Missouri EBT customer service number, EBT systems are managed at the state level. The number on your card should be the correct one for your state, but sometimes general numbers are printed that may not be universally functional or may route calls incorrectly.
What you should do:
Confirm the correct number for your state: EBT customer service numbers vary by state. Double-check the official EBT or SNAP website for your specific state to ensure you have the most up-to-date and accurate customer service number. A quick search for “[Your State Name] EBT customer service number” should give you this information.
For example, if you are in Missouri, 1-800-997-7777 is listed as the correct EBT customer service number. However, if you are in Georgia, the number is 1-888-421-3281, and Florida is 1-888-356-3281. The number printed on your card should be the one for your state, but it’s always good to verify.
Try calling at different times:
Early morning or late evening: Call volumes are often lower outside of typical business hours.
Mid-week: Avoid Mondays and Fridays, as these tend to be busier.
Be persistent: Keep trying the number. If you get the “Your call cannot be completed” message, hang up and dial again immediately.
Use online resources: Many states offer online portals or mobile apps where you can check your balance, review transactions, and sometimes even report a lost/stolen card or manage your PIN. Look for “ebtEDGE” or your state’s specific EBT portal.
Contact your local Department of Social Services (DSS) or Human Services (DHS) office:
Find the phone number for your local office. They may be able to assist you directly or provide alternative contact information for EBT support.
Consider visiting your local office in person if possible, although wait times can still be long.
Look for alternative state hotlines: Some states have general SNAP or Department of Human Services hotlines that might be able to direct you or assist with EBT issues.
For example, in Missouri, besides the 800-997-7777 number, there’s also the FSD Information Center / Summer EBT Hotline at (855) 373-4636.
It’s understandable that this is frustrating, but try the different avenues mentioned above to get the assistance you need.