How to I get a replacement EBT card?

If your EBT card is lost, stolen, or damaged, you’ll generally need to follow these steps to get a replacement:

1. Report it Lost or Stolen Immediately: This is the most crucial step. As soon as you realize your card is missing, call your state’s EBT customer service hotline. This number is usually available 24/7. Reporting it promptly will deactivate your old card, protect your remaining benefits, and prevent unauthorized use. The customer service representative will also be able to tell you how to get a replacement.
2. Request a Replacement Card: When you report your card lost or stolen, you’ll be able to request a new one at the same time. You typically have a few options for requesting a replacement:
   • By Phone: This is a common method. When you call the EBT customer service number, you can request a replacement card. It usually takes 7-10 business days for the card to arrive in the mail.
   • Online: Many states have an EBT website or mobile app where you can manage your benefits and request a replacement card online. Check your state’s official EBT website for this option.
   • In Person: In some states, you can go to your local SNAP (Food Stamp) office to pick up a new card. This might allow you to get a card the same day or within a few days, especially if you have an urgent need.
3. Confirm Your Address: If your card is being mailed, the system will usually confirm the address on file. Make sure your address is correct, especially if you’ve moved recently, to ensure the new card is sent to the right place.
4. Receive Your New Card and PIN: Your new EBT card will typically arrive in the mail. In most cases, your new PIN will be sent separately for security reasons. Once you receive your new card, you can often change your PIN to something easier to remember through the EBT customer service line or online portal. It’s recommended to choose a different PIN than your old card if it was lost or stolen.

Important Considerations:

• Fees: Some states may charge a small fee (e.g., around $5.00) for replacing a misplaced card. This fee is usually deducted from your next benefit deposit. If your card was stolen or if you’re a victim of fraud, the replacement might be free.
• Stolen Benefits: If your benefits were electronically stolen (e.g., through skimming or cloning), the process for replacement benefits can be separate from simply replacing a lost card. Federal laws regarding replacement of stolen benefits have changed, so check with your state agency to see if this is an option for you, as not all states are replacing electronically stolen benefits anymore, particularly those stolen on or after December 21, 2024.
• PIN: When you get a new card, you’ll also likely need to set a new PIN.
• Deactivation: Remember that once you report your card lost or stolen, your old card is immediately deactivated and cannot be used.