I need to change my address for my EBT card!
February 15, 2023
Q) I need to change my EBT Card address. It was sent to my old address and I never received it. I received a letter stating EBT inactivity warning. I really need my cards!
A) I’m sorry to hear that you haven’t received your EBT cards due to an incorrect address. Here are the steps you can take to update your address and receive your EBT cards:
- Contact your state’s EBT customer service center as soon as possible. You can find the contact information on your state’s EBT website or on the back of your EBT card.
- Inform the representative that you need to update your mailing address. They will ask for some personal information to verify your identity, such as your name, date of birth, and Social Security number.
- Provide the representative with your new address and make sure they confirm that it has been updated in their system.
- Request a replacement EBT card to be mailed to your new address.
- While you’re on the phone with the representative, ask if there are any steps you need to take to resolve the EBT inactivity warning.
- Wait for your new EBT card to arrive at your new address.
It’s important to note that it may take a few days for your new EBT card to arrive in the mail after your address has been updated. In the meantime, you may want to consider visiting your local Department of Social Services office to obtain temporary EBT benefits.
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To report your address change for food stamps (SNAP) in Memphis, TN, there are a few options depending on your preference:
Online:
One DHS Customer Portal: This is the preferred method for online reporting. Create an account or log in if you already have one at https://www.tn.gov/humanservices/for-families/supplemental-nutrition-assistance-program-snap/applying-for-services.html. Click on “Report a Change” and follow the prompts to update your address. You can upload proof of residence like your new lease agreement or a utility bill.
Phone:
Family Assistance Service Center: Call 1-866-311-4287 Monday-Friday between 8:00 AM and 3:00 PM CT. Explain your situation and request to report an address change for SNAP. They will process the update over the phone.
Mail:
Mail the Change Report Form: Download the form at https://www.tn.gov/humanservices/information-and-resources/dhs-forms-and-applications.html. Fill it out with your new address and attach proof of residence. Mail it to: Family Assistance Division Department of Human Services, P.O. Box 620001 Memphis TN 38181.
In Person:
Visit your local TDHS office: Find the one closest to you at https://www.tn.gov/humanservices/information-and-resources/dhs-program-descriptions.html. Bring the Change Report Form completed and proof of residence. A representative can help you update your information.
Important points to remember:
Report the change within 10 days: Ideally, you should report changes within 10 days of moving. However, even if you are late, update your address as soon as possible to avoid suspension of benefits.
Proof of residence: Have proof of your new address ready for any of the methods above. This can be a lease agreement, utility bill, rent receipt, etc.
Case transfer for out-of-county move: If you moved to a different county in TN, you might need to transfer your case. Inform the service provider during reporting to initiate the transfer process.
I hope this information helps you update your address for SNAP quickly and efficiently.