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My experience at Peoria Il Food Stamp Office

Your Name (Can be Anonymous): Nikita P.
Your Experience: My statement is I did my phone interview on 4-1-2015 an I received a letter from DHS with the date 4-04-2015 stating that I need to send the following information to my caseworker by the 4-14-2015 which was the information of my son Deshawn P****** who attends college an other income for him… which I did I went to the child support office and got a print out… of the child support payments and when the payments had stopped… my snap date is on the 10the of each month … Now here goes the next part I received a letter from DHS shortly after I took the information into the office stating that the reason for me not to be getting any assistance and why…I goes to the office on 5-7-2015 with the same information I gave them on the 4-14-2015…I asked to speak to the supervisor as I did in January of 2015 …They said that they don’t have assigned caseworker anymore and I had to see a. Caseworker and the caseworker I had tht morning was Ms Barend ,or Ms Bernard … and when I saw her she said what can I do for you today an I told her that I was hereto see what was going on about my snap benefit an I told her that i had brought information into the office on the 4-14-2015 and she told me tht they don’t have any information that I had brought in an I told her that ths place has camera an I also told her the Secretary I spoke with and the caseworker told me that they don’t have any thing from me and tht I had to go from the date tht I came n to see her which was the 5-5-2015…an I told her that i want to appeal my case…so she gave me the appeal sheet to fill out n leave it with the Secretary at the front desk and I did tht…Today I call back 5-11-2015 to see when my snap benefit will be on an the caseworker I had on the phne told me that it was too soon…because I had appealed it…in to remind you that I did everything before the 4-14-2015 …its almost a month and why do I have to pay for their mistakes and I really want to know who do I talk to about this an you can only go to the food pantry once a month…it’s not fair …3096457648 is my number wht dothey exspect me to do…
Your Food Stamp Office City: Peoria County 211 Fulton St.Ste 300 Peoria Il 61602
Your Food Stamp Office State: Peoria County FCRC 211 Fulton St.Ste 300 Peoria Il 61602
Your Wait Time: 1 1/2 hr.

Time: May 11, 2015 at 5:16 pm

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158 Responses to Tell Us Your Experience At Your Local Food Stamp Office

  1. Funnily the day after I left a complaint I received a call from food stamp worker she did everything over the phone and said the amount that I would received the next day on my card usually if they say it’s going to be on your car the next day it is so I didn’t check the card and I went to the store and went shopping after a $500 bill for groceries the cashier said there’s no funds on the card once again trying to get through to the snap program to tell them something went wrong and once again nobody answers the phones they give you other phone numbers you can try and all those numbers nobody answers the phone so how are you to get your food stamps especially in these trying times right now Hawaii is on a lockdown because our cases keep rising so how much longer is it going to take me to get my food stamps this is really starting to be repetitive please people can I just get my food stamps

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