Mdthink says I missed an re-determination interview when in reality they missed the interview. I’m not getting my benefits because of their mess up? I would love to speak to a human being on the matter.

A) I understand your frustration and can definitely help you navigate this situation. It’s important to remember that even though Mdthink says you missed the interview, it’s crucial to address the issue head-on and advocate for yourself. Here are some steps you can take:

1. Gather evidence:

• Contact Mdthink by phone or online: Explain the situation and ask for confirmation of the interview date and time. If they maintain you missed it, request a copy of any documentation, such as a reminder email or phone call log, showing they attempted to contact you.
• Check your personal records: Look for any emails, letters, or voicemails from Mdthink about the interview. Double-check your calendar and phone logs for the date and time they claim the interview occurred.
• Speak to witnesses: If anyone was present during the time Mdthink claims the interview should have happened, ask them to confirm your availability.

2. Contact Mdthink again:

• Once you have gathered evidence, call Mdthink and politely explain the situation. Present your evidence and calmly request a reconsideration of your case.
• If the first representative doesn’t seem receptive, ask to speak to a supervisor or manager. Be persistent but respectful in your tone.
• You can also try contacting Mdthink through their online portal or by sending a certified letter outlining your situation and requesting a review of your case.

3. Seek additional help:

• If Mdthink remains unresponsive or unwilling to reconsider, consider seeking help from legal aid or a non-profit organization specializing in disability rights. They can provide legal advice and advocate on your behalf.
• You can also file an appeal with the state’s Office of Administrative Law Judges. This is a formal process that allows you to challenge Mdthink’s decision.

4. Speak to a human being:

• While Mdthink’s online systems may be frustrating, focusing on speaking to a human representative can be crucial. Explain your situation calmly and clearly, requesting to speak to someone who can investigate the matter further and potentially resolve the issue.
• If you’re unable to reach someone by phone, try visiting your local Mdthink office in person. While walk-in appointments may be limited, you might be able to schedule a meeting or speak to a representative on the spot.

Remember, you have rights, and it’s important to advocate for yourself. Don’t give up, and keep pushing for a resolution. I hope these steps help you get the benefits you deserve.

Here are some additional resources that may be helpful:

• Mdthink Contact Information: https://mymdthink.maryland.gov/
• Disability Rights California: https://www.disabilityrightsca.org/
• Legal Aid Services Corporation: https://www.lsc.gov/