Home About Us Medicaid Food Stamp Answers RSS Feed | INCOME QUALIFICATION ONLINE APPLICATION ASK YOUR QUESTION Job Openings Near You
What can I do if I am having problems with my SNAP caseworker?
Q) What can I do if I am having problems with my SNAP caseworker or the local office?
A) If you think that your SNAP case has not been handled properly by your caseworker, you may ask to speak to a supervisor. If you feel that you have not been treated with respect you may file a complaint. Each office has procedures for handling complaints.
If you think there has been a mistake with your case, you have the right to a hearing. During the hearing, a person not involved with your case with review it. They will review the facts fairly and fix any mistakes. To ask for a hearing, you can go to your local office, call the office, or send a written request.
All eligible households may receive SNAP benefits regardless of race, color, national origin, age, sex, disability, religious creed or political beliefs. If you believe you have experienced discrimination in the Supplemental Nutrition Assistance Program based on any of these protected classes, you should write immediately to the U.S. Department of Agriculture, Food and Nutrition Service, Civil Rights Division, 3101 Park Center Drive, Room 942, Alexandria, VA, 22302.
I received a voicemail Monday, informing me that I would have a food stamp phone interview Wednesday April 22, 2020. Waited around all day and no one called. This system is so ridiculous, not that I can ever get assistance, but in the midst of this pandemic the lack of assistance is extremely alarming! I’ve been out of work since the beginning of March and have been applying since. I filed a complaint the week prior and then I suddenly got that voicemail about an appointment, but the office never called. How is a government funded division so unorganized?