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What can I do if I am having problems with my SNAP caseworker?
Q) What can I do if I am having problems with my SNAP caseworker or the local office?
A) If you think that your SNAP case has not been handled properly by your caseworker, you may ask to speak to a supervisor. If you feel that you have not been treated with respect you may file a complaint. Each office has procedures for handling complaints.
If you think there has been a mistake with your case, you have the right to a hearing. During the hearing, a person not involved with your case with review it. They will review the facts fairly and fix any mistakes. To ask for a hearing, you can go to your local office, call the office, or send a written request.
All eligible households may receive SNAP benefits regardless of race, color, national origin, age, sex, disability, religious creed or political beliefs. If you believe you have experienced discrimination in the Supplemental Nutrition Assistance Program based on any of these protected classes, you should write immediately to the U.S. Department of Agriculture, Food and Nutrition Service, Civil Rights Division, 3101 Park Center Drive, Room 942, Alexandria, VA, 22302.
i had a appointment on the phone to report that everything is the same like rent and everything else that i pay as payment like bills plus my phone on Friday close to closeing time when when my appointment was done the lady told me i should get my foodstamp back on my card if i call back the food stamp office and tell them and tell them i had made report tell them i had tinterful on the phone about getting my food stamps put back on my card.