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What can I do if I am having problems with my SNAP caseworker?
Q) What can I do if I am having problems with my SNAP caseworker or the local office?
A) If you think that your SNAP case has not been handled properly by your caseworker, you may ask to speak to a supervisor. If you feel that you have not been treated with respect you may file a complaint. Each office has procedures for handling complaints.
If you think there has been a mistake with your case, you have the right to a hearing. During the hearing, a person not involved with your case with review it. They will review the facts fairly and fix any mistakes. To ask for a hearing, you can go to your local office, call the office, or send a written request.
All eligible households may receive SNAP benefits regardless of race, color, national origin, age, sex, disability, religious creed or political beliefs. If you believe you have experienced discrimination in the Supplemental Nutrition Assistance Program based on any of these protected classes, you should write immediately to the U.S. Department of Agriculture, Food and Nutrition Service, Civil Rights Division, 3101 Park Center Drive, Room 942, Alexandria, VA, 22302.
IRS REFUND ESTIMATE 8886841344
I mailed in my every 4 months renewal application not once but twice to Jonesboro ar Department of Health. The end of last year and when they mail you a renewal application a person fills it out, then mails it back to them, and then a Department of Health worker will mail you a phone interview date so they can call you and interview you to continue furthering your ebt elibilty. So when I didn’t receive another letter stating the Date and Time of my interview on the phone from them after a week, I called the Jonesboro office and asked if they received my application, the lady said No but due to Thanksgiving being a holiday I would give it a few days I mailed it a week before Thanksgiving, anyways a week later I still have not received nothing so again I called up there and asked them if they received my application yet. Told them I had called before asking the same ? And what the worker had said, the lady go No we haven’t gotten it, and she said I had til the 15th of December to have it turned it that she couldn’t control the mail, okay I know that. I asked for her to please mail me another renewal form and I didn’t get one still, it should take 2 days at most to get the mail from Jonesboro to where I live. So I call again and tell the lady this whole story and asked to please mail me a renewal letter that I didn’t want to not get my benefits due to them not receiving my renewal form if benifits she said that I will be fine she would take note I have been calling the office keeping in touch with them about my renewal letter. Well today I call after mailing my renewal again the lady said my case has been closed and I would have to reapply. That I didn’t sign my application. WHAT. I MEAN I AM BEYOND ANNOYED WITH JONESBORO DEPARTMENT OF HEALTH WORKERS YOU PEOPLE ARE BIT THERE JUST TO GET A PAYCHECK. IT SEEMS TO ME, BC OF HOW YOU ACT ON THE PHONE AND IN PERSON WITH PEOPLE. UNPROFESSIONAL AND UNCARING PEOPLE.NOT ALL OF THEM BUT HERE LATELY YES AND MY FRIEND WRNT THROUGH THE SAME THING WITH THEM 6 MONTHS AGO.