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What can I do if I am having problems with my SNAP caseworker?

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unemployed_questionQ) What can I do if I am having problems with my SNAP caseworker or the local office?

A) If you think that your SNAP case has not been handled properly by your caseworker, you may ask to speak to a supervisor. If you feel that you have not been treated with respect you may file a complaint. Each office has procedures for handling complaints.

If you think there has been a mistake with your case, you have the right to a hearing. During the hearing, a person not involved with your case with review it. They will review the facts fairly and fix any mistakes. To ask for a hearing, you can go to your local office, call the office, or send a written request.




All eligible households may receive SNAP benefits regardless of race, color, national origin, age, sex, disability, religious creed or political beliefs. If you believe you have experienced discrimination in the Supplemental Nutrition Assistance Program based on any of these protected classes, you should write immediately to the U.S. Department of Agriculture, Food and Nutrition Service, Civil Rights Division, 3101 Park Center Drive, Room 942, Alexandria, VA, 22302.

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Applying for Food Stamp or SNAP benefits

To apply for Food Stamp or SNAP benefits contact your local (SNAP) food stamp office office. Each State program has their own application form. If your State’s form is not on the web yet, you may need to contact your local food stamp office to request one.

158 Responses to Tell Us Your Experience At Your Local Food Stamp Office

  1. Funnily the day after I left a complaint I received a call from food stamp worker she did everything over the phone and said the amount that I would received the next day on my card usually if they say it’s going to be on your car the next day it is so I didn’t check the card and I went to the store and went shopping after a $500 bill for groceries the cashier said there’s no funds on the card once again trying to get through to the snap program to tell them something went wrong and once again nobody answers the phones they give you other phone numbers you can try and all those numbers nobody answers the phone so how are you to get your food stamps especially in these trying times right now Hawaii is on a lockdown because our cases keep rising so how much longer is it going to take me to get my food stamps this is really starting to be repetitive please people can I just get my food stamps

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