I am on Medicare and Medicaid , when I signed up for insurance my rep said I was eligible for extra help but they are still taking money out of my check.

A) I see. There could be a few reasons why you are still being charged for Medicare even though you are eligible for Extra Help.

• The Extra Help application process can take some time, so it’s possible that your application is still being processed.
• Your income or assets may have changed since you applied for Extra Help, which could affect your eligibility.
• There may be a mistake in your Extra Help application.

If you are sure that you are eligible for Extra Help, you should contact your Medicare Part D plan to get this resolved. You can also contact the Social Security Administration (SSA) at 1-800-772-1213 (TTY 1-800-325-0778) to check on the status of your application.

Here are some additional things you can do to troubleshoot this issue:

• Check your Extra Help letter to make sure that you have the correct plan and premium amount.
• Contact your Medicare Part D plan to see if they have any information about why you are still being charged.
• Ask your Medicare Part D plan for a copy of your Extra Help application to see if there are any errors.
• Appeal your Medicare Part D plan’s decision to charge you a premium.

I hope this helps!