A) If your new EBT card is not allowing you to set a PIN number, it is likely because you have not yet activated the card. You can activate your EBT card by calling the toll-free customer service telephone number printed on the back of your card. Once the card is activated, you should be able to set a PIN number. If you continue to have difficulties, you can also contact your state’s Department of Human Services for assistance.
If you are having trouble setting a PIN for your EBT card, there are a few things you can try to fix the issue:
- Check the activation status of your EBT card. Before you can set a PIN, you need to make sure your card is activated. Follow the instructions that came with your card to activate it.
- Make sure you are using the correct phone number to activate the card. The phone number to activate your EBT card can be found on the back of the card or in the information packet that came with it.
- Try setting the PIN from a different phone. Sometimes, certain phones or phone services may not be compatible with the EBT card system. If you are having trouble setting a PIN from your phone, try using a different phone or contacting your phone service provider to ensure compatibility.
- Contact customer service. If you have tried the above steps and are still unable to set a PIN, contact the customer service number on the back of your EBT card or check the information packet that came with the card for additional assistance. They may be able to assist you with setting a PIN or replace the card if necessary.