I was receiving an EBT card every month from Prescott Az… I moved in August so I threw my card away… I moved to Las Cruces New Mexico / The DHS here in Las Cruces New Mexico will not let me have any help unless I close out with you first…
August 15, 2023
I’m sorry I have been unable to get a hold of you by phone because I don’t know my case number… could you please close out my account in Prescott Arizona and make a call to DHS in Las Cruces New Mexico and tell them that I have closed out my EBT card in Prescott Arizona I can receive my card in Las Cruces New Mexico thank you so very much.
A) I can provide you with some general guidance on how to proceed in this situation:
- Contact Arizona EBT Customer Service: Even though you’ve thrown away your card, you should still contact the Arizona EBT customer service to inform them about your change of address and request that they close your account. They might be able to provide you with your case number over the phone. This will help ensure a smooth transition of your benefits.
- Contact New Mexico DHS: After you’ve closed your EBT account in Arizona, you can then reach out to the Department of Human Services (DHS) in Las Cruces, New Mexico. Explain your situation to them, providing any relevant information they might need, including your new address, name, and any reference number they require.
- Provide Documentation: The New Mexico DHS might ask for documentation proving your move and the closure of your Arizona EBT account. Be prepared to provide any requested information to facilitate the process.
- Visit the DHS Office: If phone communication is difficult, consider visiting the local DHS office in Las Cruces. They should be able to guide you through the process in person and provide any necessary assistance.
- Be Patient and Persistent: It might take some time to sort out the transition between states. Be patient and persistent in following up with both the Arizona and New Mexico agencies to ensure everything is properly processed.
Remember that each state’s Department of Human Services has its own processes and procedures, so it’s important to follow the specific guidelines provided by each agency. They should be able to help you transfer your benefits from Arizona to New Mexico.