Trying to get hold of my case worker

A) To get in touch with your case worker, you may want to try the following steps:

  1. Check for a phone number: Look for a phone number on any recent communication you’ve received from your case worker or the agency they work for. You can also find contact information on the agency’s website.
  2. Call during regular business hours: Try calling during regular business hours, when your case worker is likely to be in the office.
  3. Leave a message: If you reach an answering machine, leave a detailed message with your name, case number (if you have one), and a brief description of why you’re trying to get in touch.
  4. Visit the office: If you’re unable to reach your case worker by phone, you can try visiting the agency’s office in person. Be sure to bring any relevant documentation or information you have.
  5. Ask for a supervisor: If you’re still unable to reach your case worker, you can ask to speak with their supervisor. They may be able to assist you in getting in touch with your case worker or provide information on your case.

It may take some time to get in touch with your case worker, but persistence and persistence in following up can help.

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